Important notice regarding text messaging data
Sun Control Specialists, LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, and physical address
- Project and property details you submit when requesting a quote or estimate
- Opt-in records and timestamps for all communication channels (SMS, email, phone)
Non-Personal Information
- IP address, browser type, and device information
- Website usage patterns and analytics data
- Cookies and similar technologies
Customer Communication
- Records of inquiries, estimate requests, and service follow-ups
- Appointment details and scheduling preferences
- Service history, warranty registration, and project documentation
2. How We Use Your Information
We use collected data for:
- Providing and improving our window film installation services
- Preparing and delivering written estimates and project proposals
- Communicating with you about your inquiry, scheduled appointment, or active project
- Sending warranty registration and post-installation care information
- Enhancing website functionality and user experience
- Maintaining records of your communication preferences and consent
- Ensuring security and fraud prevention
3. SMS Messaging and Compliance
Text Message Program Terms and Conditions
By opting into our SMS messaging services, you agree to receive text messages from Sun Control Specialists related to your inquiry, estimate, scheduled appointment, or active project, including appointment reminders, customer support communications, and important updates.
Opt-In and Consent
- You will only receive SMS messages if you have explicitly opted in via a checkbox on a Sun Control Specialists web form
- SMS opt-in is never pre-checked and never required to submit a form or receive a quote
- We maintain timestamped records of every opt-in action
- We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable laws
Opt-Out Instructions
- You can cancel SMS messages at any time by replying STOP to any message you receive from us
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency and Content
- Message frequency varies based on your interactions with our business and the stage of your project
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific separate consent
Help and Support
- Reply HELP to any message for assistance, or contact us at dave@suncontrolspecialists.com
- Customer support is available during regular business hours, Monday to Friday, 9:00 AM to 5:00 PM ET
Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing and Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers
- Third-party vendors who assist in our operations (for example, our customer relationship management software, our invoicing platform, or our SMS messaging provider)
- SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers
- In the case of mergers, acquisitions, or sale of assets
- In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and user behavior
- Remember your preferences
- Improve website functionality and user experience
- Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails by clicking "unsubscribe" in any email we send
- Opt out of SMS messages by replying STOP
- Request information on how we process your data
- Withdraw consent at any time for future communications
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Sun Control Specialists, LLC.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Sun Control Specialists, LLC
Spring City, Pennsylvania
Phone: (610) 831-3602
Email: dave@suncontrolspecialists.com
By using our website and services, you consent to this Privacy Policy.
